Hi Joanna,
Thank you so much for taking the time to share this with us. We’re really sorry to hear that the zip on the inner pocket gave out so quickly. That’s definitely not the experience we want for you or anyone who loves our bags.
Please know that our team has already reached out to you via email to make things right. Your feedback means a lot to us, and we’re grateful you brought this to our attention.
We look forward to hearing from you soon.