Warranty
Every bag we make is covered for 6 months from delivery against manufacturing — zippers, hardware, seams, that kind of thing.
| What it covers | What it doesn't cover |
|
✓ Zipper failure |
✗ Normal wear and tear (canvas softens, edges fray with use — it's how bags age) |
|
✓ Broken hardware (buckles, clasps, D-rings) |
✗ Damage from misuse (overloading, spills, pet chewing) |
| ✓ Seam separation | ✗ Cosmetic wear after 6 months |
| ✓ Fabric defects present at delivery | ✗ Lost bags |
How our warranty works
Email help@goodtotes.co with your order #, what's up, and a few photos. We'll respond within 24 hours.
