Frequently asked questions
How much does shipping cost?
Local delivery (Singapore)
We offer door-to-door delivery at $3.50 for all local orders. It usually takes 1-3 working days to reach you. Enjoy free shipping above SGD60 spend!
Our international shipments are handled by DHL Express (2-7 working days) and the fees will be calculated at checkout.
Shopping from outside Asia-Pacific? Head over to our US store for better shipping rates!
NOTE: The shipping fees do not include customs and duty fees, which are defined by the country of importation. Good Totes is not responsible for fees associated with importation. All fees, duty, or other taxes must be paid by the parcel recipient.
Can I change or cancel my order?
Please double check your order before checking out as order cancellations or changes are not allowed in order to streamline our operations. As we want our customers to receive their orders as soon as possible, the fulfilment process begins the moment an order is received. It would be difficult for us to cancel your order in time.
How do I clean my tote?
When your tote gets dirty, please wipe with a cold damp cloth. You can click here for a tutorial!
We wouldn't recommend soaking or putting our totes in the washer or dryer in order to prevent damage to the hardware.