Shipping policy

We're just as excited for you to receive your good totes, so we aim to ship all orders for ready stocks within 1-3 working days! For peace of mind, all packages are trackable.

Ordering from the US, Canada, Europe, UAE, Saudi Arabia or Kuwait? Head over here instead.

Local delivery (Singapore)

We offer door-to-door delivery at $4.10 for all local orders. You will enjoy free shipping above SGD60 spend!

International delivery

We're so thankful for your support from all over the world and we're happy to ship worldwide! Our international shipments are handled by DHL Express and the fees will be calculated at checkout.

Ordering from the US, Canada, Europe, UAE, Saudi Arabia or Kuwait? Head over here instead.

NOTE: The shipping fees do not include customs and duty fees, which are defined by the country of importation. Good Totes is not responsible for fees associated with importation. All fees, duty, or other taxes must be paid by the parcel recipient. 

While some countries may not charge import taxes, others have a lower tax threshold. Please check with your local post office or refer here for the fees that you may incur. 

Shipping fees

	Fees (SGD)	Free above (SGD)	Shipping duration
Singapore	Calculated at checkout	$60	1-3 working days
Rest of Asia, Australia, New Zealand	Calculated at checkout	-	7-30 working days

Do I have to pay import taxes and custom fees?

Unfortunately, we are unable to advise you on import taxes and custom fees as it's dependent on the destination country's import laws. We have no control over import fees and are unable to declare a lower value for your parcels. Please check with your local post office or refer here for the fees that you may incur.

In the event that you are charged with import fees and do not wish to make the payment, the parcel will automatically be disposed and no refunds can be issued.

Meanwhile, we are working closely with our courier provider to include import taxes at checkout.

My package is marked as delivered, but I didn’t receive it.

We know how upsetting this can be! Please contact us immediately and we will request for a search for your package with the mail carrier. Meanwhile, please also check with your family members/neighbours and your CCTV in case of porch pirates.

While we will try our absolute best to locate your parcel, Good Totes is not responsible for parcels that are indeed lost by the mail carrier. We are unable to issue any refunds, but we can mail a replacement parcel at a processing fee of 10% of the cost of your order and a redelivery fee.

Can you ship my instock item separately from my pre-order item?

If instock items are placed together with pre-order items, your parcel will only be dispatched when all pre-order items arrive. If you would like your instock items to be dispatched first, kindly place separate orders.

If you've already placed your order and would like to receive your instock items first, you can email us at help@goodtotes.co to pay for two separate shipments.